Refund policy
Return and Refund Policy
Digital products
Digital products, such as crochet and knitting patterns, can in principle be revoked within the statutory cooling-off period. If you explicitly agreed to immediate delivery of the digital product during checkout and consented to losing your right of withdrawal as a result, the digital product can no longer be returned after delivery.
Are you having trouble downloading your file, or do you suspect something is off in the pattern? Please feel free to contact us. We're happy to help.
Physical products
For physical products, you as a consumer have the right to cancel your order within 14 days of receipt, without giving a reason.
Would you like to exercise your right of withdrawal? Let us know within this period. After reporting the withdrawal, you have another 14 days to return the product.
Conditions for returns
- The product is unused and undamaged, as far as reasonably possible.
- The product is returned in its original packaging, if reasonably possible.
- You are responsible for the cost of returning the product, unless otherwise agreed with you.
- You are only liable for any reduction in the product's value if this is the result of handling it beyond what is necessary to assess its nature, characteristics, and functioning.
Refund
After a valid withdrawal, we refund all payments received, including the cost of the cheapest standard delivery option offered.
The refund will be made no later than 14 days after the day on which you informed us that you wish to withdraw the order. We may withhold the refund until we have received the product back, or until you can show that you have returned it, whichever happens first.
The refund will be made using the same payment method you used for the original order, unless we agree on a different method together.
For questions about returns or refunds, you can contact us at info@haakselsenbreisels.nl.
You can also withdraw your order online through your customer account: